Frequently Asked Questions

Everything you need to know about our premium beauty collection.

Are Palette London products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and vegan-friendly, formulated without any animal-derived ingredients.

How long does shipping take within the UK?

Standard shipping typically takes 3-5 business days. We also offer an express delivery option which arrives within 1-2 business days if ordered before 2 PM.

What is your return policy for beauty products?

For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you ship internationally?

Currently, we ship to the UK, Europe, and North America. Shipping costs and delivery times vary by location and are calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.