Returns & Exchanges

At Palette London, we want you to be completely satisfied with your beauty purchase; if a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of delivery. Please ensure all safety seals remain intact to qualify for a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your unused items in their original packaging, ensuring the product box is protected to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing